FAQs

How do I get a car?

Our criteria to lease one of our vehicles is:

  1. Be aged over 21
  2. Have a full UK / EU driving license for at least 1 year, with 6 points or less and no history of drink driving or driving uninsured
  3. Be able to provide 3 years address history
  4. Be working full time or self-employed earning £1200 or more a month after tax
  5. Have clear disposable income
  6. Have passed their probation period at their work
  7. Not have a CCJ / IVA from within the last 12 months
  8. Understand we operate a Pay-As-You Go system.
How long is the lease?

All our leases are 3 years.

Are all your cars new?

All our cars are brand new and un-driven.

Do you have cars in stock?

We have a large selection of cars on our website and hold certain stock. If it’s not a stock car we order the vehicle in after you make your initial payment.

Do I have to make a deposit?

The first payment you make is your first monthly lease payment (Minimum 1 month payment).

How much is a monthly lease?

Our leases start from £239.00 a month.

Do you deliver the car to home addresses?

We can deliver the car at a cost of £1 a mile (minimum charge is £50).

Alternatively you can collect from our depot in Erith Kent Monday to Thursday 9.30 – 17.30 and Friday 9.30 and 16.00.

You can collect your car on a Saturday from our depot in Sidcup Kent.

Where do you deliver to?

We deliver to the whole of the UK mainland.

What can my car be used for?

You are only permitted to use the Vehicle for social, domestic, pleasure purposes and for travelling to and from a place of work. You must not use the Vehicle for anything else.

What is pay as you go?

All our cars have a telematics equipment, every month you pay you will receive a code. This gets entered and the car continues to work.

Does my car come with insurance and tax etc.?

You have to insure your car yourself with a fully comprehensive insurance prior to collection of the car. Your lease cars comes with the first year’s tax and manufactures warranty. The second and third year of the Lease Period you pay for the annual road fund licence for the Vehicle. If you fail to pay for a road fund licence, this will entitle us to immobilise the Vehicle using the System.

What's covered on my warranty?

You are covered on mechanical faults by the terms set by the manufacture, general wear and tear is down to you.

What's covered in my service plan?

You have a full servicing throughout your lease.

What is general wear and tear?

General wear is tyres, brake pads, clutch, windscreen wipers, scrapes, dents and scratches.

Can I end my lease early?

If you were to end your lease early you would have to pay 50% of your remaining contract.

How do I make my monthly payment?

All monthly payments must be made by direct debit.

What happens if I miss a payment?

If you miss a payment your car will not work.

What happens if I get a parking ticket?

If you receive any kind of ticket you will be liable to pay this.

How do I enter the code?

We issue the codes to you by Text after we receive your monthly direct debit. Our accounts team are closed from 16.30 on a Friday and re-open at 9.30 Monday morning. Codes cannot be issued within those times.

YOU MUST ENTER YOUR GIVEN CODE WITHIN 12 HOURS

At wheels4sure we have two types of units:

If you have a remote in your car you have a PASS-TIME unit, when you receive your code please make sure you have the keys in the ignition turned to the right but without engine running. You must PRESS CLEAR TWICE and then you will hear a beep, then you PRESS PAY and enter the code that you have been given and you will then hear chirp.

If you do not have a remote you have an ON-TIME unit, when you receive your code just enter the code onto the keypad.