Frequently asked questions
We have detailed below the answers to the most common questions we are asked
Our criteria to lease one of our vehicles is:
- Be aged over 21
- Have a full UK / EU driving license for at least 1 year, with 6 points or less and no history of drink driving or driving uninsured
- Be able to provide 3 years address history
- Be working full time or self-employed for 1 year and earning £1200 or more a month after tax
- Have clear disposable income
- Have passed their probation period at their work
- Not have a CCJ / IVA from within the last 12 months
- Understand we operate a Pay-As-You Go system.
- Home address must be in England or Wales only.
- Be free/discharged from a bankruptcy.
All our leases are 3 years.
However, we do also have a small number of pre-registered cars available for 2 years, please enquire for details.
All our cars are brand new and un-driven.
We have a large selection of cars on our website and hold certain stock. If the car you request is not in stock we will order the vehicle in after you make your full initial payment.
All that is required to take receipt of your car once you have been approved is an initial payment. This varies from car to car and the mileage band you select. Keep an eye on our special offers as this varies from time to time.
Our leases start from £199 a month.
We can deliver the car at a cost of £1 per mile (minimum charge is £50).
Alternatively you can collect from our depot in Erith Kent Monday to Thursday 09.30 – 17.30 and Friday 09.30 and 16.00.
You can collect your car on a Saturday from our depot in Sidcup, Kent 10:00 to 14:00.
We deliver to the whole of England & Wales.
You are only permitted to use the Vehicle for social, domestic, pleasure purposes and for travelling to and from a place of work. You must not use the Vehicle for anything else. Using the car as a Taxi is not permitted.
All our cars have telematics equipment installed, and every month you pay you will receive a new code. This gets entered and the car will continue to operate.
You have to insure your car yourself with a fully comprehensive insurance prior to collection of the car. Your lease cars comes with the first year’s tax and manufacturer’s warranty. The second and third year of the Lease Period you pay for the annual road fund licence for the Vehicle. If you fail to pay for a road fund licence, this will entitle us to immobilise the Vehicle using the System.
You are covered on mechanical faults by the terms set by the manufacturer, general wear and tear is down to you.
You have a full servicing plan throughout your lease. We will notify you when your due to be serviced and you can book the car in at time that suits your schedule.
General wear is tyres, brake pads, clutch, windscreen wipers, scrapes, dents and scratches.
If you were to end your lease early you would have to pay 50% of your remaining contract.
All monthly payments must be made by direct debit.
If you make a late payment there is a £25 late payment fee and also a £25 charge to reset your direct debit.
If you miss a payment your car will be disabled so you cannot use it.
If you receive any kind of ticket you will be liable to pay this.
We issue the codes to you by Text after we receive your monthly direct debit. Our accounts team are closed from 16.30 on a Friday and re-open at 9.30 Monday morning. Codes cannot be issued within those times.
YOU MUST ENTER YOUR GIVEN CODE WITHIN 12 HOURS
At Wheels4Sure, we have two types of units:
If you have a remote in your car you have a PASS-TIME unit, when you receive your code please make sure you have the keys in the ignition turned to the right but without engine running. You must PRESS CLEAR TWICE and then you will hear a beep, then you PRESS PAY and enter the code that you have been given and you will then hear chirp.
If you do not have a remote you have an ON-TIME unit, when you receive your code just enter the code onto the keypad.